I have purchased several blankets and love each one! I get so many compliments on how unique & beautiful they are. I wanted to give one to my newborn grandson. Unfortunately the pkg was delivered wet & damaged by the shipper. I was so disappointed & sent an email to Jala letting her know of the situation. She responded quickly & sent me a new blanket right away. This was such a generous & kind hearted response. Love this company & will be purchasing many more beautiful blankets in the future.
Diane, I'm so glad I could help turn a disappointing situation into a good one. Thank you for being patient as we got it sorted out. I hope your grandson enjoys his throw and that it will be passed down to the next generation. I appreciate your continued support of my business. Cheers! Jala....
So soft! I can’t wait to snuggle this new little bug in what is guaranteed to be his favorite blanket!
I'm so glad you're loving your new baby throw, and I hope your new little bug enjoys it just as much! Jala....
At first , it seemed that delivery was taking way too long. So when I was prompted to write a review, i had to write that the throw had not yet shown up.
I heard from Customer Service and Jala herself almost immediately. Jala and her team quickly determined that the original shipment could not be delivered, according to the delivery service.
Inspection of the original order showed that I had been thwarted by auto-correct! Somehow the delivery address and billing address had become a weird mutant of both my information and my daughter's (the recipient). Clearly I had not noticed this when making the order.
Jala quickly sent out a new package to my home address. I am so pleased - it is the perfect gift for my daughter to celebrate her recent promotion and move to a new office. The original package is still stuck on the MTA (for all my fellow boomers who remember the Kingston Trio).
Jala and her team were very supportive and focused on making sure the problem was solved quickly. This is my second Seek & Swoon throw and I suspect not my last.
Cynthia, I'm so glad I could help you fix this situation and you were able to receive your throw. Thank you for being patient while I hunted down the problem. Auto-correct can be a blessing and a curse :-) I hope your daughter loves her blanket. Cheers! Jala....